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Introduction to Emotional Intelligence (EQ)

“Emotional intelligence isn’t a luxury you can dispense with in tough times.  It’s a basic tool that, deployed with finesse, is key to professional success.”        ---Harvard Business Review.   

Emotional Intelligence (Emotional Quotient or EQ) is the ability to use emotions effectively and it’s the foundation for high-performing relationships.  More than ever, organizations need true leaders who restore trust, hope, ethics, and direction: leaders who know how to engage their people.  Gain an introduction to emotional intelligence, the key competencies of EQ, ways of identifying the impact of EQ in your workplace, tools for self-management, and for improving the quality of relationships, accountability and customer retention.

Intended Audience  

Leaders, teams or business units.  Program can be customized as a 2 hour overview, 4 hour introduction, 1 day skill building with practice or a 2 day, in depth skill building session for leaders.  This workshop can also be used with an organizational assessment for culture change or for team building sessions.

Depending on length of workshop, OBJECTIVES may include:

  • Using an organizational assessment to identify the impact of current EQ behaviors on customer service, productivity, and retention.
  • Using a 360◦ assessment to identify individual or leader EQ strengths and development areas
  • Learning the competencies of EQ
  • Working with a model for developing emotionally competent leaders
  • Gaining an understanding for how emotions impact people in the workplace
  • Practicing identifying one’s own and others’ feelings and patterns of behavior
  • Gaining tools for self management and adapting to changing circumstances
  • Applying and practicing back at work

Depending on the length of the workshop, TOPICS may include:

Self Awareness

  • Identifying the impact of current EQ behaviors on customer service, productivity, and retention
  • Recognizing our emotions and their effects on others: our patterns of behavior
  • Knowing one's strengths and limits through accurate self-assessment
  • Building emotional literacy
  • Understanding one’s current level of accountability, responsibility, collaboration, problem solving, perception of leadership, alignment to the mission, and adaptability for change

Self Management

  • Choosing and evaluating options for a different kind of response
  • Applying consequential thinking
  • Building self management and self direction through:
    • Emotional Self Control
    • Adaptability
    • Trustworthiness/Transparency
    • Optimism

Social Awareness

  • Understanding others and taking an active interest in their concerns: Empathy
  • Anticipating, recognizing and meeting stakeholder and customers needs
  • Reading and responding appropriately to political relationships within the organization

Relationship Management

  • Aligning choices with a larger sense of purpose and commitment
  • Responding to others with awareness of our choices on ourselves and others
  • Practicing back at work: Identifying areas for continued self-development.