services
This two day introductory program provides a general overview of skills needed to be an effective manager. The focus is on helping managers learn new skills that will be needed to be successful with role plays for practice.
Intros. and welcome
Transitioning to management-fundamental skills
Time management
Delegating
DiSC Personal Profile: understanding yourself and others
How your style influences the way you manage others, yourself, and your time
Managing people with styles different from yours
Adapting to others styles for maximum productivity and engagement
Understanding the performance cycle
Using the performance cycle as a management planning tool
Your responsibility as a manager for the performance of your employees
Setting expectations
Setting goals
Where problems show up in the performance cycle; how and when to intervene
Communicating the situation in specific terms
Communicating consequences
Working through the problem-solving flow-chart
Listening
Giving positive reinforcement
Practice with case studies
Practice with real-life situations
