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Managing People and Performance

Being a leader means getting things done through others.  The best leaders know how to manage the performance of their employees in a way that is constructive and meaningful – to all concerned.   That involves understanding and leveraging the organization’s performance management system, creating yearly objectives and development plans, keeping good records, having frequent performance discussions, coaching actively, and involving the employee at every step.  This workshop takes participants through the entire performance cycle, from creating objectives to yearly evaluations.  It is highly interactive and involves ample time for discussion and practice with new discussion tools.

Intended Audience

Leaders at all levels.  Optimum length is 2 days, which can be broken into segments of whole or half days. 

Depending on program length, OBJECTIVES may include:

  • Reviewing the manager’s responsibilities in managing performance
  • Understanding the yearly performance cycle and integrating it with company structure and policy
  • Planning: Individual performance objectives
  • Planning: Development
  • Coaching and feedback throughout the cycle
  • Preparing for and delivering Performance Appraisals

Depending on program length, TOPICS may include:

The leader’s role and responsibilities

  • Communicating about performance
  • Involving the employee in the process

The Performance Cycle

  • Overlaying the company’s structure and process into the cycle
  • Exercising leadership throughout the cycle - what to do when

The planning process

  • The Big Picture: Tying performance goals to company objectives
  • Involving the employee
  • Understanding and communicating about performance factors
  • The role of development in performance management

Coaching and Feedback

  • Giving positive feedback
  • Communicating about performance problems
  • Solving performance problems
  • Diagnosing problems: motivation or ability?

Record keeping

Performance Appraisals

  • Preparation
  • Managing the discussion
  • Committing to fairness