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Leadership and the Art of Conversation

The one thing that ALL leaders employ is communication, whether it be with their teams, peers, customers or boss.  If a leader is conscious of his/her intention, language, tone and style, results with others can be highly productive.  Active listening is also required to reach success.  The more a leader can become aware of the various types of conversations and begin to listen as to whether comments are being made in the past or the present, the more directional that leader can become to help shape conversations for the future.  This workshop explores several models and tools to help leaders become more aware of the types of conversations they entertain and skills and tools for ensuring that conversations reach maximum success.

Intended Audience

Managers and above who manage teams of employees.  This workshop is typically a half day in length and can be expanded to a full day for role plays and increased practice sessions.

Learning Objectives/Outcomes

  • Understand the importance of the leader’s role in shaping the “context” for teams
  • Conversations at work and how as leaders they influence them
  • Identifying the speech acts that take place in the past, present and future
  • The leader’s role in shaping the future
  • Learn how to listen effectively and affirmatively
  • Holding “agency” conversations – creating accountability through mastering requests, and commitments   

Key Workshop Topics

  • Context shaping activities
  • Environmental Scan and Implication
  • SMART vs. DUMB Goal Setting
  • Listening for vs. automatic pilot listening
  • Reactive vs. Affirmative Listening
  • Making clear requests for accountability
  • Conversations for completion: Components of closure, recognition and learning
  • The tools of speaking and listening
  • Where conversations live:  Future, Present, Past
  • 3 Core leadership domains:  Context, Managing, and Learning and Change
  • Out of the Box thinking
  • Cycle of Value and Waste conversations