Conflict in the workplace is inevitable. As individuals we have different personalities, different ways of seeing the world, and different priorities for our jobs and our lives. Being able to acknowledge these differences and communicate effectively to move beyond them is a key skill for leaders in any organization. This workshop will help participants understand how to distinguish among different conflict styles, defuse volatile situations, and apply new skills and understanding to difficult people and situations.
All levels. People in leadership positions are especially good candidates for this workshop. It can be delivered in a 4-hour overview or as a one-day mini-workshop with case studies.