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Managing Change

Organizations are in constant change.  These changes are a result of acquisitions, mergers, downsizing, restructuring, new technologies, directions, strategies, programs, role, job, boss, or leadership.  Change can be large scale or localized. Managers today are expected to be skilled in managing and leading people through change at the individual, team and business unit level.  These skills include: understanding both the process of change and people’s reaction to it, how to successfully manage others through an imposed change and how to proactively lead a planned change.  This highly interactive program provides a broad introduction to change management and equips managers with an understanding for how to manage others through it.

Intended Audience 

Managers and intact teams.  Program can be customized as a 4 hour introduction, 1 day skill building with practice or a 2 day, in depth skill building session.  This program can be applied to a real time change in the organization or can be customized with managing a large scale change process.

Depending on length of workshop, OBJECTIVES may include:

  • Learning the cycle of change and the effects change has on productivity
  • Understanding how to shorten the length of time a transition takes after change is initiated
  • Understanding the barriers to change implementation and how to manage them
  • Preparing effectively for change
  • Building a plan for managing the launching, conducting and implementing phases
  • Managing large scale change versus small scale change

Depending on the length of the workshop, TOPICS may include:


  • Steps in the change process
  • Overview of change and change models
  • Understanding the cycle of change and transition
  • Defining your change strategy and actions
  • Preparing your change management team
  • Identifying outcomes and timeline
  • Creating a communications plan
  • Anticipating employee reactions to change


  • Monitoring progress
  • Coping with uncertainty
  • Identifying the stages of grieving
  • Helping people get unstuck
  • Identifying and resolving resistance to change
  • Creating a plan and vision for the future
  • Communicating effectively during change


  • Navigating to a neutral zone
  • Involving critical stakeholders
  • Diagnosing gaps in the implementation process
  • Celebrating successes
  • Evaluating
  • Launching the new beginnings phase